ACTIVATING NEW SERVICE ON A SIM-CARD
You will need to Purchase a SIM Card and have a DID Number Available in order to activate new mobile service.
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ACTIVATING NEW SERVICE ON GTIGLOBAL SWITCH
You ONLY need to create an account in portal if you are using GTIGLOBAL Switch to manage your Mobile Services.
Using GTIGLOBAL Switch to Manage your Mobile Accounts: You must create a Mobile Account Extension and Password BEFORE purchasing the DID in the switch.
The 10 digits DID number is used as the Mobile Extension. To create a new account select "View/Manage Device Account" from your portal then click the "Add Device User" and complete the information requested, once done, provide the same extension and password information in the "List/Activate SIM" to activate the account on a new SIM card.You will receive a Welcome Detail Message Text/Email regarding your new activation service line.
To Activate a New SIM Card: Select "List/Edit/Activate SIM" and complete the order form.
It is very important that you add as much information in the "message box" when placing an order to activate the SIM, as this can cause delays. After placing your order, we will confirm by sending you an email or text notification.
PBX-Mobile Activation & Order Processing Times: About 10 to 30 minutes to process on GTIGLOBAL and PBX Network SIM Cards.. Contact your account manager if you would like to expedite your order.
For Porting To Mobile-PBX Number: Port-In numbers for Mobile-PBX and Voice DID Numbers can take up to 1 to 5 days
Porting or using your purchased Number To GTIGlobal Mobile PBX SIM: After purchasing your number from the Portal, you must provide the number in the message section of the order request form, If you already have a number, provide us with that number. If this is a Temporary Phone Number it will be replaced with your port-in number once your number is fully ported. When using your own PBX Server, create the exact extension using the same extension number and password you received from us or given to us.
For troubleshooting, make sure to check all APN settings using our knowledge base article :APN Settings
When using your own PBX: ALL your PBX feature codes will work on the cellphone device, like *97 (voicemail) Direct extension dialing.
If you are reselling the service as a “Mobile Service” you can request the setup a 611 extension on your Server/PBX or GTIGLOBAL Switch, when a customer dial 611 from the cellphone it will ring your customer service help desk.
SETUP ON YOUR MOBILE PBX
WHAT GTI NEEDS FROM YOU TO GET STARTED WHEN USING YOUR PBX:
1-Server IP address and Port Number if not 5060
2-Port SMS portion of your DID number
3-All PJSIP or SIP extension credentials to be used with GTI mobile service (extension and password). we will provide this information to you GTI portal "Mobile VAR Portal" (Resellers only)
4-Resellers/Customers using their own DID numbers for mobile service, upload the list through a support ticket at http://support.gtivoice.com (Note on all data plan customers: for SMS to function, GTI will be porting the SMS portion of your DID number).
WHAT NEXT STEPS:
Check your Firewall and make sure your server is registered to GTI Global Servers! VERY Important!
HOW TO SETUP A MOBILE EXTENSION AFTER SUCCESSFUL TESTING:
1) Purchase SIM card and DID from GTI (or use your own DID). For customers using GTI DID numbers with outbound termination… we will route the purchased DIDs to your server in addition to you creating a SIP trunk on your PBX, this is needed so we can send the traffic to your server. SIM cards will be shipped within two business days of purchase to your address on file.
1a) Creating these Trunks (for GTI DID & Voice Termination Service only) on your Server: (outbound calling are disabled by default)
2) We will Create extension & password, Use the purchased DID number for the “caller ID” and “caller ID name”. (keep it simple)
3) On your Server, create the exact PJSIP extension using the same extension number and password
4) Once you received the SIM, install it into your phone or smart device to receive and send SMS/MMS. You are now ready to receive/make phone calls utilizing your PBX extension number. For troubleshooting, make sure to check all APN settings using the following knowledge base article :APN Settings
ALL your PBX feature codes will work from the cellphone device, like *97
Direct extension dialing (example, you are calling your sales dept. extension 55XXX, just dial 55XXX from the cellphone will ring extension 55XYZ on the SIP/Softphone in your office.
When someone call the DID or office number, and select an extension that is connected to the cellphone device, the cellphone and any PJSIP or SIP device connected will both ring at the same time, you can setup your ring group to include the cellphone extensions also! Use the cellphone as you would use your softphone/SIP desktop phones.
Check your PBX or Server manual on how to setup extensions for PJSIP or SIP as we do not give support on how to setup Server extensions, your Systems Administrators should know how to set up. There are no special settings to use our services other than the above.
If you are reselling the service as a “Mobile Service” you can setup a 611 extension on your Server/PBX to point to your customer service extension, so when a customer dial 611 from the cellphone it will ring your customer service help desk!
Cost of service:
On Your PBX – (optional for some VAR & Resellers)
UTC IP Gateway to connect Networks and your PBX $15 p/m per IP Server
SIM Cards: $2.95 each (VAR/Reseller minimum purchase 10 cards)
GTIGLOBAL DID Number Cost
USA with SMS enabled $0.75 per month
Inbound DID cost $0.006 (USA/Canada) with mobile service only.
Outbound Termination USA-48/Canada/Mexico $0.00975 per minute
Advanced Service Network Operators/Resellers: ICCID Setup $3,500 (provide your Network Name on SIM Cards)
Service Order Notes:
** NO REFUND AFTER ACTIVATING OF SIM ** **NO REFUND ON RESELLERS ICCID SETUP**