PBX Features Voicemail

Managing Voicemail Messages

  • For each extension or mobile service you can see all your voicemails.
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  • For each voicemail we can see the following;
    • Date- Date voicemail was left
    • Time- Time voicemail was left
    • CID- Caller ID of who left the voicemail if supplied
    • Mailbox- Extension number where voicemail was left
    • Length- Length in Mins and Seconds of the message
    • Controls- For each message we can choose any of the following Controls
 
Screen%20Shot%202014-06-19%20at%202.52.02%20PM.png?version=1&modificationDate=1403193141000&api=v2 Play the voicemail message in your browser
Screen%20Shot%202014-06-19%20at%202.52.07%20PM.png?version=1&modificationDate=1403193194000&api=v2 Download the voicemail message onto your computer
Screen%20Shot%202014-06-19%20at%202.52.12%20PM.png?version=1&modificationDate=1403193260000&api=v2 Delete the voicemail message from the system.

 While playing a voicemail you can use normal player controls to pause, fast-forward and rewind the message inside your browser.

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  • On the left side are a list of folders that voicemails can be moved to.  Clicking on any folder will bring up the voicemails inside that folder.
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  • At anytime you can drag a voicemail from any folder into any other folder and the message count next to each folder will auto update.
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Managing Voicemail Settings.

  • On the left side of our voicemail section we have a option called Settings.  

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  • Settings is where we can manage the following options for our voicemail box.
    • Pin/Password- The password for our voicemail box.
    • Email Address- Email address if defined where to send voicemails to.
    • Play CID- Play the Caller ID of who left the voicemail anytime you listen to the voicemail
    • Play Envelope- Play the date and time stamp of when the voicemail was left anytime you listen to the voicemail.

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  • Anytime you make a change there is no save button.  All changes are instant and a greenbox will show up informing you your changes have been saved
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Managing Voicemail Greetings.

  • On the left side of our voicemail section we have a option called for Greetings
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  •  Greetings are where we can control the announcement that is played to callers with our personal message.  Your PBX has the following types of greetings.
    • Unavailable- The greeting that is played to callers when you are not available to take their call and they go to your voicemail box.
    • Busy- The greeting that is played to callers when you are not available to take their call and you are on another call already.
    • Name- This is a recording of your name and used mainly for things like the Company Directory and other modules.
    • Temp- A Temp greeting when recorded will be played instead of the Unavailable or Busy greeting.  When you delete the greeting your other greetings will be played again.
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  • For each greeting you can press the Play button to listen to the Greeting.
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  • You can press the Green "UPLOAD GREETING" button to upload a new audio file for your greeting or you can drag your audio file from your computer into the "Drag A NEW GREETING HERE" box to upload a new greeting.
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  • Pressing the red "DELTE" button will delete the voicemail greeting.
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  • Pressing the Red "RECORD GREETING" button will prompt you to enable your Mic on your compute and let you record your greeting. 
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    Press Save once done recording and your new greeting will be saved.
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  • If you would like to copy your unavailable greeting to also be your busy greeting simply drag the Unavailable Greeting to the "Drag Box" of the Busy greeting as shown below.
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