GTI GLOBAL SUPPORT Knowledgebase
GTIGLOBAL HotSpot

GTIGLOBAL HotSpot

Welcome to your new UC Mobile Service:

Mobile Hotspot (Data Tethering) is now fully supported within the GTIGlobal Service and can be enabled for any subscriber.
Mobile Hotspot will allow any mobile device which supports it to act as a Mobile Hotspot so that other devices can be tethered to it via Bluetooth, Wi-fi or USB cable and use the data allowance from that users data bundle
Tethered devices such as Laptops or tablets can use significant amounts of data in short periods of time, so there is a risk of the data allowance being exceeded which will incur bundle overage charges. For this reason, the Data Tethering service is disabled by default, but can be enabled on a per subscriber basis either when provisioning the subscriber has completed or any time thereafter. Mobile Hotspot can be activated via Control Panel

Please follow the following simple steps to ensure that your service configuration is optimized:

Select the device type that you are currently using:

Android
Note: Dependent on the software version and device manufacturer of your mobile device, the menu structures for your device may vary slightly. If you cannot locate these settings in the exact location specified, refer to your device specific literature or manual. Alternatively, you can use the search within your Settings to locate a specific item.
  1. Mobile Internet and Network: Please confirm that your device has the correct Access Point Name (APN) setting to use Mobile Data.

    To confirm your APN Settings, go to:

    • Settings > Connections > Mobile Networks > Access Point Names
    • or
    • Settings > Network and Internet > Mobile Networks > Access Point Names
    •  
      • Action: Confirm the APN automatically selected on your device:
        • If the value displayed is wap.tim.it
          • No new APN needs to be added.
        • If no APN or a different value is displayed:
          • Under Access Point Name (for all Android devices)
            • Select the menu button (three dot icon, top right) and select New APN, or the + Sign at the top right
            • When prompted enter:
              • Name: globaldata
              • APN: globaldata
            • Select the menu button (three dot icon, top right) and select Save
            • Now Select the globaldata APN that you just created.
            • If the APN setting is updated, a reboot of the mobile device is required.
    Network Selection & Network Type: Please confirm that Network selection on your mobile device is set to Automatic and network type should be set to LTE/3G (auto connect) or 4G.
  2. To confirm your Network Selection settings, go to:
    • Settings > Connections > Mobile Networks > Network Operators
    • or
    • Settings > Network and Internet > Mobile Networks > Automatically Select Network
    •  
      • Action: Confirm that this is set to: Automatically / or Enabled
      To confirm the Network Type Selection, go to:
      • Settings > Connections > Mobile Networks > Network Mode
      • or
      • Settings > Network and Internet > Mobile Networks > Preferred Network Type
      •  
        • Action: Confirm that this is set to: LTE/3G (auto connect) or 4G
        •  
      Apple / iOS
Note: Dependent on the software version and locale of your mobile device, the menu structures for your device may vary slightly. If you cannot locate these settings in the exact location specified, refer to your device specific literature or manual. Alternatively, you can use the search within your Settings to locate a specific item.
  1. Mobile Internet and Network: Please confirm that your device has the correct Access Point Name (APN) setting to use Mobile Data.

    To confirm your APN Settings, go to:

    • Settings > Cellular > Cellular Data Network
    • or
    • Settings > Mobile Data > Mobile Data Network
    •  
      • Action: Confirm the APN automatically selected on your device:
        • If the value displayed in Cellular Data / Mobile Data APN is: wap.tim.it
          • No new APN Cellular/Mobile Data APN Change is needed.
        • If no APN or a different value is displayed:
          • Under Cellular Data or Mobile Data enter the value:
            • APN: globaldata
          • If the APN setting is updated, a reboot of the mobile device is required.


  2. Enable Data Roaming: Please confirm that your iOS device has Data Roaming enabled

    To confirm that Data Roaming is enabled, go to:

    • Settings > Cellular > Cellular Data Options
    • or
    • Settings > Mobile Data > Mobile Data Options
      • Action: Enable the field called Data Roaming (Slider is showing as green)
  3. Voice and Data Network Type: Please confirm that the Voice and Data Network selection on your mobile device is set to 4G, VoLTE On.

    To confirm that the Voice & Data Network Type, go to:

    • Settings > Cellular > Cellular Data Options > Voice & Data
    • or
    • Settings > Mobile Data > Mobile Data Options > Voice & Data
      • Action: Select the field called 4G, VoLTE On 
  4. Network Selection Option: Please confirm that the Network Selection option is Set to Automatic.
  5. To confirm that the Network Selection is set to Automatic, go to:
    • Settings > Cellular > Network Selection
    • or
    • Settings > Mobile Data > Network Selection
    •  
      • Action: Confirm that Automatic is Enabled (Slider is showing as green)


  6. Dial Assist: To optimize the user experience and ease of use, please disable Dial Assist.

    To disable Dial Assist, go to:

    • Settings > Phone > Dial Assist
    •  
      • Action: Disable Dial Assist (Slider is not showing green)
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